Privacy policy

1. Controller

Parlo is the controller for personal data associated with customer accounts and delivery of the service. For privacy enquiries, contact parlochat@proton.me.

2. Data processed

Account and billing data, security/support logs and, because Parlo is a hosted chat service, data generated by end users such as usernames, messages, files, moderation records, sessions, IP addresses and approximate IP geolocation when enabled.

If you choose to sign in with Google or Microsoft when available, Parlo receives your provider account identifier, name and email to create your account or authenticate you. Linking to an existing Parlo account is optional and requires confirmation of your current access. Only basic identity is requested; access to your mailbox, contacts or files is not requested. Provider access and refresh tokens are not stored for later use.

3. Purposes and legal bases

Service delivery and contract/subscription management; security and abuse prevention; legal obligations; and service communications. Marketing communications require an appropriate legal basis.

4. GDPR roles

Parlo is controller for the customer account and commercial relationship. For chat content and end-user data that a customer chooses to process, the customer will normally be controller and Parlo acts as processor. A Data Processing Agreement is available.

5. Providers

Parlo uses third-party infrastructure and hosting services to operate the platform. Stripe is used to process payments, calculate applicable taxes and issue invoices; Resend for transactional email; and KLIPY for GIFs when enabled. If you accept advertising measurement cookies, Google (Google Ads) receives data from your browser to measure conversions. Parlo keeps the provider list and applicable international-transfer safeguards up to date where required.

6. Retention

Account records are kept for the relationship and applicable legal periods. Deleted chats are retained for 30 days for operational recovery and are then automatically purged unless a legal or security reason requires otherwise.

7. Rights

Access, rectification, erasure, objection, restriction and portability requests may be sent to parlochat@proton.me. You may also complain to the competent supervisory authority.

8. Security

Parlo uses HTTPS, access controls, per-chat logical isolation, backups, security logs and anti-abuse controls. No internet-connected system can guarantee zero risk.